Trade Journals for the Concrete Industry

How is the term "service" defined for steel moulds for the concrete block industry? What services does the customer expect? What measures should manufacturers take in order to offer comprehensive service? These questions have already been considered in recent issues of Concrete Plant International and backed up with examples. This article looks at Kobra Formen GmbH's service concept in general and is intended to show how these terms are defined and practised by the Kobra team.