Hess Group, 57299 Burbach-Wahlbach, Germany

Setting the pace – innovative spare parts online services


Accessibility, availability and lifetime of spare parts catalogs including additional service information are a well-known challenge throughout the concrete block machine industry. Depending on the technology used, this may mean that the technical documentation is already out of date before the update reaches the customer. While printed hard copies are the most time-consuming way in terms of accessibility for the customer, the Hess Group relied on a data carrier-based distribution, such as e.g. USB sticks, for electronic spare parts catalogues and manuals. However, such a data distribution approach could not always cover all needs, and some information has to be delivered in paper form. A few years ago, Hess Group switched to a 3D representation of the assemblies. Thus, it has become necessary to install a proprietary software module on the customer's PC. The installation of third-party software, on the other hand, poses a security problem in many companies.


Contact

Hess Group Freier-Grund-Straße 123 57299 Burbach-Wahlbach, Germany T +49 2736 49760 info@hessgroup.com www.hessgroup.com

Emerging from long-established family enterprises, the TOP-WERK GROUP is a german provider of machines and equipment for the concrete products industry. As a major supplier with over 850 employees the TOP-WERK GROUP has subsidiaries in Europe, North America, South America, Asia and Middle East.

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Freier-Grund-Str. 123
57299 Burbach-Wahlbach
Germany
T +49 2736 497 60
F +49 2736 497 6620 info@topwerk.com
www.topwerk.com


HESS GROUP
Freier-Grund-Straße 123
57299 Burbach-Wahlbach
Germany
T +49 2736 4976 0
info@hessgroup.com


SR SCHINDLER
Hofer Straße 24
93057 Regensburg
Germany
T + 49 941 69682 0
info@sr-schindler.com


PRINZING PFEIFFER
Vinzenz-Pallotti-Strasse 3
65552 Limburg an der Lahn
Germany
T +49 7344 172 0
info@prinzing-pfeiffer.de